Our Policies

POLICY FOR HANDLING PATIENT COMPLAINTS

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service.

PROTECTING YOUR HEALTH

The practice uses a medical history sheet which includes lifestyle questions (to help identify patients in an oral cancer risk group) and questions to identify patients for whom special infection control precautions are needed (against transmissib

PRACTICE QUALITY

Our Dental Practice Liverpool aims to provide dental care of a consistent quality, for all patients. We have management systems to help us and which define each practice member’s responsibilities when looking after you.

FEES

It is the policy of this practice to give patients full information about the cost of their dental care before any treatment is undertaken. A list of common treatment charges is available at Reception for treatments provided under NHS regulations

RUNNING TO TIME

We will try our uttermost not to keep our patients waiting longer than 10 minutes. To prevent running late we would ask that patients attend their appointment on time. Patients who are late may be asked to re-book. There may be times (usually due

PATIENT CONSENT

At The Aigburth Dental Practice we aim to treat our patients with respect and politeness, to give them sufficient information to allow them to make an informed decision on their treatment and to recognise their needs and wishes.

EMERGENCIES

The Practice sets time aside for patients in acute pain on a daily basis. We understand that Patients prefer to see the Dentist they are registered with, whenever possible we will try our best to arrange this for you. However our

CONFIDENTIALITY

At this practice, the need for the strict confidentiality of personal information about patients is taken very seriously.

CLINICAL DECISION MAKING

Treatment terms are discussed with patients and agreed. Where patients attend the practice for the first time, terms for the initial appointment are discussed when the appointment is made

CHAPERONE POLICY

It can be distressing or embarrassing undergoing dental treatment. Chaperones are people who are there through the examination to make it less embarrassing.